Learner Engagement & Motivation Flashcards
7 cards from real CHE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Learner Engagement & Motivation flashcards as text
A CHE instructor notices that adult learners in a front-desk certification course seem disengaged during lectures. Which strategy best addresses adult motivation according to andragogical principles?
Answer: Connect training content to real problems learners face in their current roles
Andragogy holds that adult learners are most motivated when training is immediately applicable to real-world problems they experience on the job.
Which concept from Self-Determination Theory (SDT) refers to a learner's need to feel ownership and choice over their learning activities?
Answer: Autonomy
Autonomy in SDT is the need to feel volitional control over one's actions and learning choices.
A hospitality trainer uses storytelling about a service-recovery success to open a module. This technique primarily serves to:
Answer: Trigger emotional relevance and prime learner curiosity
Storytelling activates emotional engagement and primes curiosity, making learners more receptive to new information.
In Keller's ARCS model, the 'S' stands for Satisfaction. Which instructional action best supports this element?
Answer: Allowing learners to apply skills to real tasks and recognize their own progress
Satisfaction in ARCS is achieved when learners successfully apply what they've learned and feel rewarded by that accomplishment.
Which scenario best illustrates extrinsic motivation in a hospitality training context?
Answer: A housekeeper attends a training to avoid a written warning from the supervisor
Extrinsic motivation is driven by external outcomes such as avoiding negative consequences, not internal interest.
A CHE educator wants to boost learner engagement during a lengthy compliance training. Which technique is MOST effective for maintaining motivation throughout?
Answer: Chunking content into short segments with reflective pauses and activities
Chunking content with embedded activities prevents cognitive overload and sustains engagement across longer training sessions.
Which psychological concept explains why a hospitality learner who believes they can master a difficult reservation system is more likely to persist through challenges?
Answer: Self-efficacy
Self-efficacy, from Bandura's social cognitive theory, is the belief in one's capacity to succeed, which directly drives persistence.