Practice Test GeeksCHE - Certified Healthcare Executive Practice Test
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Healthcare Operations Management Flashcards

7 cards from real CHE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. Which performance improvement framework uses the Define, Measure, Analyze, Improve, and Control (DMAIC) methodology?

    Answer: Six Sigma

    Six Sigma uses the DMAIC framework as its structured problem-solving methodology to reduce process variation and improve quality outcomes.

  2. A healthcare executive is evaluating a proposal to outsource environmental services. Which factor should weigh most heavily in this operational decision?

    Answer: Impact on infection control standards and patient safety outcomes

    Environmental services directly affect infection control and patient safety; any outsourcing decision must prioritize maintaining or improving these outcomes above cost savings.

  3. What operational tool is used to visually map all steps in a patient care process to identify waste and non-value-added activities?

    Answer: Value stream map

    Value stream mapping visually depicts every step in a process flow, including time and resources used, to identify and eliminate waste and non-value-added steps.

  4. A hospital's chief operating officer notices that OR start times are consistently delayed by 20 minutes. Using a root cause analysis approach, what is the FIRST step to address this problem?

    Answer: Collect and analyze data to identify the primary contributors to delays

    Root cause analysis begins with data collection and analysis to identify the true underlying causes of a problem before any corrective actions are implemented.

  5. Which staffing model is most effective for managing nursing workload variation in a medical-surgical unit?

    Answer: Flexible staffing using float pool and per diem nurses

    A flexible staffing model using float pool and per diem nurses allows units to scale staffing up or down based on actual patient census and acuity, balancing cost and quality.

  6. What is the primary purpose of a clinical decision support system (CDSS) in healthcare operations?

    Answer: To provide evidence-based alerts and recommendations that guide clinical care decisions

    A CDSS integrates with the EHR to deliver real-time, evidence-based alerts, reminders, and recommendations to clinicians, improving care quality and reducing errors.

  7. A hospital executive is benchmarking operational performance. Which data source provides the most meaningful peer comparison for cost per adjusted discharge?

    Answer: National benchmarking databases such as the Medicare Cost Report or HFMA benchmarks

    National benchmarking databases aggregate data from hospitals nationwide, providing statistically valid peer comparisons for key operational metrics like cost per adjusted discharge.