Chatbots Chatbot Fundamentals 5

Question 1

What is a 'webhook' commonly used for in chatbots?

Accepted Answer

To call external services or fetch live data

Answer

To change font size

Answer

To mute audio

Answer

To rotate the screen

Question 2

Which metric measures the share of conversations the bot resolves without a human?

Accepted Answer

Containment (deflection) rate

Answer

Bounce rate

Answer

Frame rate

Answer

Bit rate

Question 3

What is the benefit of giving a chatbot 'guardrails'?

Accepted Answer

To restrict unsafe or off-topic responses

Answer

To make it slower

Answer

To disable logging

Answer

To hide it from users

Question 4

A 'quick reply' button in a chat interface is designed to:

Accepted Answer

Offer preset response options the user can tap

Answer

Crash the app

Answer

Encrypt the chat

Answer

Delete the conversation

Question 5

Why is data privacy especially important for chatbots?

Accepted Answer

They often handle personal or sensitive user information

Answer

They never collect data

Answer

They only run offline

Answer

They cannot store anything

Question 6

What is 'prompt engineering' in the context of LLM chatbots?

Accepted Answer

Crafting instructions to guide the model's responses

Answer

Building physical servers

Answer

Designing the database schema

Answer

Wiring network cables

Question 7

Which is a sign a chatbot needs retraining or tuning?

Accepted Answer

Rising fallback and misunderstanding rates

Answer

High intent-recognition accuracy

Answer

Fast response times

Answer

Low server load