Chatbots Chatbot Fundamentals 4

Question 1

What is 'sentiment analysis' when used by a chatbot?

Accepted Answer

Detecting the emotional tone of a user's message

Answer

Measuring server uptime

Answer

Counting database rows

Answer

Compressing images

Question 2

A 'multi-turn' conversation refers to:

Accepted Answer

An exchange spanning several back-and-forth messages

Answer

A single one-word reply

Answer

A 360-degree screen rotation

Answer

A multi-language menu

Question 3

What is the purpose of a 'confidence score' in intent matching?

Accepted Answer

To indicate how certain the bot is about the matched intent

Answer

To rate the user's typing speed

Answer

To measure network latency

Answer

To set the chat theme

Question 4

Which approach combines retrieval of documents with generation for accurate answers?

Accepted Answer

RAG (Retrieval-Augmented Generation)

Answer

FTP transfer

Answer

DNS lookup

Answer

Static caching

Question 5

What is a 'slot' in slot-filling chatbot design?

Accepted Answer

A required piece of information the bot must collect

Answer

A coin acceptor

Answer

A free server port

Answer

A UI animation

Question 6

Why might a chatbot ask a clarifying question?

Accepted Answer

When the user's intent is ambiguous

Answer

To waste user time

Answer

To restart the server

Answer

To log out the user

Question 7

What does 'omnichannel' mean for a chatbot strategy?

Accepted Answer

Consistent presence across multiple platforms

Answer

Only working on one app

Answer

Using only voice

Answer

Blocking mobile devices