Chatbots Chatbot Fundamentals 3 — Questions and Answers
Question 1: Which technology allows modern chatbots to generate human-like, original responses?
- Static HTML
- Large Language Models (Correct answer)
- Spreadsheet macros
- Barcode scanners
Correct answer: Large Language Models
Large Language Models generate fluent, original text responses.
Question 2: What is 'context' in a chatbot conversation?
- The font of the chat window
- Memory of prior messages to maintain coherent dialogue (Correct answer)
- The IP address
- The bot's hosting region
Correct answer: Memory of prior messages to maintain coherent dialogue
Context lets the bot remember earlier turns so the conversation stays coherent.
Question 3: What does a 'training phrase' do in intent-based chatbots?
- Encrypts the database
- Provides example user utterances to teach an intent (Correct answer)
- Sets the server port
- Defines the UI layout
Correct answer: Provides example user utterances to teach an intent
Training phrases are sample utterances that teach the model to recognize an intent.
Question 4: Which is a key risk of generative chatbots specifically?
- They cannot send text
- Hallucinating incorrect information (Correct answer)
- They only work offline
- They require no electricity
Correct answer: Hallucinating incorrect information
Generative chatbots may hallucinate, producing confident but false information.
Question 5: What is a chatbot 'persona'?
- A hardware chip
- The defined personality, tone, and voice of the bot (Correct answer)
- A type of database index
- A login credential
Correct answer: The defined personality, tone, and voice of the bot
A persona defines the chatbot's consistent personality, tone, and style.
Question 6: Handing a conversation from a bot to a live person is called:
- Human handoff (escalation) (Correct answer)
- Hard reset
- Token refresh
- Cache busting
Correct answer: Human handoff (escalation)
Human handoff, or escalation, transfers the chat to a live agent.
Question 7: Why is conversation logging important for chatbots?
- To slow down responses
- To analyze performance and improve the bot (Correct answer)
- To increase server costs
- To hide user data
Correct answer: To analyze performance and improve the bot
Logs reveal failures and patterns used to improve chatbot accuracy.
Chatbots Chatbot Fundamentals 3
Which technology allows modern chatbots to generate human-like, original responses?