Chatbots Chatbot Fundamentals 3

Question 1

Which technology allows modern chatbots to generate human-like, original responses?

Accepted Answer

Large Language Models

Answer

Static HTML

Answer

Spreadsheet macros

Answer

Barcode scanners

Question 2

What is 'context' in a chatbot conversation?

Accepted Answer

Memory of prior messages to maintain coherent dialogue

Answer

The font of the chat window

Answer

The IP address

Answer

The bot's hosting region

Question 3

What does a 'training phrase' do in intent-based chatbots?

Accepted Answer

Provides example user utterances to teach an intent

Answer

Encrypts the database

Answer

Sets the server port

Answer

Defines the UI layout

Question 4

Which is a key risk of generative chatbots specifically?

Accepted Answer

Hallucinating incorrect information

Answer

They cannot send text

Answer

They only work offline

Answer

They require no electricity

Question 5

What is a chatbot 'persona'?

Accepted Answer

The defined personality, tone, and voice of the bot

Answer

A hardware chip

Answer

A type of database index

Answer

A login credential

Question 6

Handing a conversation from a bot to a live person is called:

Accepted Answer

Human handoff (escalation)

Answer

Hard reset

Answer

Token refresh

Answer

Cache busting

Question 7

Why is conversation logging important for chatbots?

Accepted Answer

To analyze performance and improve the bot

Answer

To slow down responses

Answer

To increase server costs

Answer

To hide user data