CHAP CHAP Human Resources & Staffing 2 — Questions and Answers
Question 1: Which staffing model calculates the number of staff needed based on patient volume and acuity?
- Fixed staffing
- Variable staffing (Correct answer)
- Float pool staffing
- Agency staffing
Correct answer: Variable staffing
Variable staffing adjusts the number of staff scheduled based on actual patient census and acuity levels, allowing for more flexible and cost-effective workforce deployment.
Question 2: What does the term 'turnover rate' measure in healthcare HR management?
- How often patients are transferred between units
- The percentage of employees who leave and must be replaced over a period (Correct answer)
- How quickly new hires complete onboarding
- The rate of employee promotions within the organization
Correct answer: The percentage of employees who leave and must be replaced over a period
Turnover rate measures the proportion of employees who leave an organization (voluntarily or involuntarily) and need to be replaced over a specific time period.
Question 3: Which process involves systematically reviewing applications and interviewing candidates to fill an open healthcare position?
- Succession planning
- Onboarding
- Recruitment and selection (Correct answer)
- Performance management
Correct answer: Recruitment and selection
Recruitment and selection encompasses attracting qualified candidates, reviewing applications, conducting interviews, and choosing the best fit for a position.
Question 4: Under the Americans with Disabilities Act (ADA), what must healthcare employers provide to qualified employees with disabilities?
- Free healthcare services
- Reasonable accommodations (Correct answer)
- A private workspace
- Reduced work hours with full pay
Correct answer: Reasonable accommodations
The ADA requires employers to provide reasonable accommodations that enable qualified individuals with disabilities to perform essential job functions, unless doing so causes undue hardship.
Question 5: What is the purpose of progressive discipline in a healthcare organization?
- To immediately terminate problem employees
- To reward employees who improve performance
- To provide escalating corrective actions giving employees a chance to improve (Correct answer)
- To document grievances for legal protection only
Correct answer: To provide escalating corrective actions giving employees a chance to improve
Progressive discipline uses a series of increasingly serious corrective steps — from verbal warnings to termination — designed to give employees opportunities to correct behavior.
Question 6: Which HR metric calculates the cost of recruiting, hiring, and training a new employee?
- Retention rate
- Cost-per-hire (Correct answer)
- Vacancy rate
- Span of control
Correct answer: Cost-per-hire
Cost-per-hire measures the total expenses involved in bringing a new employee on board, including advertising, interviewing, onboarding, and training costs.
CHAP CHAP Human Resources & Staffing 2
Which staffing model calculates the number of staff needed based on patient volume and acuity?