Change Management Change Management Models & Frameworks 3

Question 1

Which step in Kotter's 8-Step Model involves embedding new approaches into organizational culture to ensure the change endures?

Accepted Answer

Step 8: Institute the change

Answer

Step 5: Enable action by removing barriers

Answer

Step 7: Sustain acceleration

Answer

Step 4: Communicate the vision for buy-in

Question 2

What is a key limitation of Lewin's 3-Stage Change Model in modern organizational contexts?

Accepted Answer

It assumes change is linear and discrete, while modern change is often continuous and overlapping

Answer

It provides too many steps for practical use

Answer

It focuses exclusively on technology change

Answer

It requires external consultants to implement correctly

Question 3

What is the role of a 'guiding coalition' in Kotter's change model?

Accepted Answer

A cross-functional team of influential leaders who guide and champion the change

Answer

A group of employees who formally approve all change requests

Answer

An external consulting team hired to manage the transition

Answer

The project management office overseeing all initiatives

Question 4

Which change framework was developed specifically for managing IT service and systems changes?

Accepted Answer

ITIL Change Management Process

Answer

ADKAR

Answer

Kotter's 8 Steps

Answer

The Change Curve

Question 5

In the Prosci approach, what is the PCT Model primarily used for?

Accepted Answer

Diagnosing the health of a change project by assessing Leadership/Sponsorship, Project Management, and Change Management dimensions

Answer

Tracking employee satisfaction scores during change

Answer

Planning project budgets and resource timelines

Answer

Measuring post-implementation return on investment

Question 6

What core principle differentiates the ADKAR model from process-focused change frameworks like Kotter's 8 Steps?

Accepted Answer

ADKAR measures success at the individual level while Kotter addresses organizational-level actions

Answer

ADKAR focuses on project timelines while Kotter focuses on people

Answer

ADKAR was designed for IT changes while Kotter's model is for cultural change

Answer

ADKAR requires external certification while Kotter's model does not