CHA Quality Improvement and Performance Management 2

Question 1

The Hospice CAHPS survey primarily measures:

Accepted Answer

Caregiver and family perspectives on the quality of hospice care

Answer

The Hospice CAHPS survey collects caregiver and family feedback on their experience with hospice care, which is used as a public quality reporting measure.

Question 2

A performance benchmark in quality management is best described as:

Accepted Answer

A reference standard used to compare performance against industry peers or best practices

Answer

A benchmark provides an external reference point that helps hospice organizations assess their performance relative to comparable organizations or national standards.

Question 3

When conducting a Performance Improvement Project (PIP) in hospice, the FIRST step should be:

Accepted Answer

Defining and clarifying the specific problem or opportunity for improvement

Answer

Defining the problem is always the first step in a PIP because it establishes the scope, goals, and measures needed to guide the entire improvement effort.

Question 4

Which data source is most appropriate for identifying trends in hospice patient symptom management outcomes?

Accepted Answer

Patient clinical assessments documented in the medical record

Answer

Clinical assessment data from patient medical records provides direct evidence of symptom burden, treatment response, and care outcomes over time.

Question 5

What is the purpose of a 'run chart' in hospice quality management?

Accepted Answer

To track a single performance measure over time to identify trends or patterns

Answer

A run chart displays a performance measure over time, enabling quality teams to detect trends, shifts, or cycles that signal opportunities for improvement or deterioration.

CHA - Certified Hospice Administrator Practice Test

CHA - Certified Hospice Administrator Practice Test

CHA Quality Improvement and Performance Management 2