CHA Event Planning & Conference Management 3

Question 1

A hotel's conference services manager is responsible for managing all group events once a contract is signed. This role typically transfers responsibility from:

Accepted Answer

The group sales manager to the conference services manager after contract execution

Answer

The front desk to the banquet team on the event day

Answer

The general manager to the food and beverage director

Answer

The revenue manager to the rooms division manager

Question 2

A 'cut-off date' in a group room block refers to the date by which:

Accepted Answer

Attendees must make reservations to receive the negotiated group rate

Answer

The hotel must confirm final event space assignments to the client

Answer

All food and beverage choices must be submitted to the kitchen

Answer

The client must pay the final balance on the master account

Question 3

What is the standard industry term for the amount a catering client pays based on guaranteed attendance when actual attendance is lower than the guarantee?

Accepted Answer

The guarantee (client pays based on the stated number, not actual headcount)

Answer

The attrition penalty (a percentage of shortfall)

Answer

The cover charge (per-head for all attendees present)

Answer

The minimums fee (flat charge for under-attended events)

Question 4

An event coordinator notices that the BEO calls for a reception for 200 guests but only 120 chairs are set up. The BEST immediate action is to:

Accepted Answer

Alert the banquet captain and setup team immediately to correct the configuration before the event starts

Answer

Wait to see how many guests actually arrive before adding chairs

Answer

Notify the client and ask them to reduce the expected headcount

Answer

Contact the sales manager who wrote the contract for clarification

Question 5

In the context of group event contracting, 'displacement' refers to:

Accepted Answer

The transient revenue a hotel forgoes by committing space and rooms to a group booking

Answer

Moving event attendees to alternate hotel properties when oversold

Answer

Reassigning event space due to a larger booking taking priority

Answer

The cost of relocating furniture from one event room to another

Question 6

Which of the following is a key benefit of hosting a 'familiarization (FAM) trip' for meeting planners?

Accepted Answer

It gives planners a first-hand experience of the hotel's facilities, encouraging them to book future events

Answer

It allows the hotel to charge a site inspection fee to generate ancillary revenue

Answer

It satisfies franchise brand requirements for group sales outreach

Answer

It provides attendees with a free hotel stay in exchange for submitting an RFP

Question 7

The Americans with Disabilities Act (ADA) requires hotels hosting events to:

Accepted Answer

Ensure event spaces, restrooms, and pathways are accessible to guests with disabilities

Answer

Provide sign-language interpreters for all conference general sessions

Answer

Offer reduced room rates for attendees who self-identify as having a disability

Answer

Reserve at least 10% of event space capacity for wheelchair users