CHA Leadership & Organizational Development 2

Question 1

A hospice administrator wants staff to adopt a new EMR quickly and asks frontline nurses to help design the workflows. Which change-management principle is being applied?

Accepted Answer

Stakeholder engagement to reduce resistance

Answer

Involving end users in design builds ownership and lowers resistance to change.

Question 2

In Kotter's 8-step change model, what is the first step?

Accepted Answer

Create a sense of urgency

Answer

Kotter begins with establishing urgency so people see why change is needed.

Question 3

Which leadership style is most associated with inspiring staff through a shared vision, intellectual stimulation, and individualized consideration?

Accepted Answer

Transformational

Answer

Transformational leaders motivate through vision, inspiration, and personal attention to staff growth.

Question 4

Under the Medicare Hospice Conditions of Participation, which body assumes full legal authority and responsibility for the hospice's management and operations?

Accepted Answer

The governing body

Answer

42 CFR 418.100 assigns full legal authority and responsibility for operations to the governing body.

Question 5

A hospice experiences high aide turnover. Exit interviews cite lack of recognition. Per Herzberg's theory, recognition is classified as which type of factor?

Accepted Answer

Motivator

Answer

Herzberg lists recognition, achievement, and growth as motivators that drive satisfaction.

CHA - Certified Hospice Administrator Practice Test

CHA - Certified Hospice Administrator Practice Test

CHA Leadership & Organizational Development 2