CHA Quality Assurance & Improvement

Question 1

What is the PDCA cycle in CHA quality management?

Accepted Answer

Plan-Do-Check-Act: an iterative continuous improvement method

Answer

PDCA is a continuous improvement cycle: Plan a change, Do implement it, Check the results, Act on findings — then repeat.

Question 2

What is root cause analysis in CHA quality assurance?

Accepted Answer

Investigating to find the fundamental underlying cause of a problem

Answer

Root cause analysis digs beyond symptoms to find the fundamental cause, enabling corrective actions that prevent recurrence.

Question 3

What does benchmarking mean in CHA quality improvement?

Accepted Answer

Comparing performance against recognized standards of excellence

Answer

Benchmarking compares processes and outcomes against best practices, identifying gaps and improvement opportunities.

Question 4

What is a quality audit in CHA practice?

Accepted Answer

Evaluating whether quality standards and procedures are followed

Answer

Quality audits examine whether established standards and procedures are implemented effectively, identifying non-conformances.

Question 5

What is a KPI in CHA quality management?

Accepted Answer

A measurable value showing how effectively objectives are achieved

Answer

KPIs are quantifiable measurements tied to objectives, providing actionable data about performance.

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