CGEIT IT Resource Management 2 — Questions and Answers
Question 1: Which metric BEST measures the effectiveness of IT human resource management from a governance perspective?
- Number of IT certifications held by staff
- IT staff-to-business-user ratio
- Alignment of IT competency profiles with current and future business capability requirements (Correct answer)
- Average IT department tenure in years
Correct answer: Alignment of IT competency profiles with current and future business capability requirements
Aligning IT competency profiles with business capability requirements demonstrates that human resource management supports strategic governance objectives.
Question 2: In IT resource governance, a skills gap analysis is PRIMARILY used to:
- Justify reducing the IT workforce
- Identify differences between current IT competencies and those required to meet strategic objectives (Correct answer)
- Rank IT employees for performance review purposes
- Determine compensation benchmarks for IT roles
Correct answer: Identify differences between current IT competencies and those required to meet strategic objectives
A skills gap analysis identifies discrepancies between existing capabilities and those needed to meet strategic objectives, informing training and hiring decisions.
Question 3: Which IT resource management approach BEST supports enterprise agility within a governance framework?
- Rigid long-term contracts with a single IT vendor
- Flexible resource models that can scale with changing business demands (Correct answer)
- Maintaining a fixed IT resource pool regardless of business cycles
- Centralizing all IT decision-making with the CIO
Correct answer: Flexible resource models that can scale with changing business demands
Flexible resource models allow the enterprise to respond to changing business conditions while maintaining governance oversight and control.
Question 4: A CGEIT-aligned IT asset management program should PRIMARILY focus on:
- Tracking physical IT equipment for insurance purposes
- Maximizing asset utilization across the full lifecycle to deliver business value (Correct answer)
- Minimizing asset procurement costs through bulk purchasing
- Maintaining detailed technical specifications of all IT systems
Correct answer: Maximizing asset utilization across the full lifecycle to deliver business value
IT asset management in governance focuses on maximizing utilization and value across the full asset lifecycle, not just procurement or tracking.
Question 5: When evaluating IT vendor performance, which governance principle should guide the assessment process?
- Vendors should be assessed only at contract renewal time
- Performance evaluation should focus solely on cost containment
- Vendor performance should be continuously measured against agreed SLAs and business outcomes (Correct answer)
- Assessments should be delegated entirely to the procurement department
Correct answer: Vendor performance should be continuously measured against agreed SLAs and business outcomes
Continuous performance measurement against SLAs and business outcomes ensures vendors contribute to governance objectives and enables timely corrective action.
Question 6: Which of the following BEST represents an IT governance approach to managing IT financial resources?
- IT budgets should be managed independently from business unit budgets
- IT financial management should link expenditures directly to business outcomes and value delivery (Correct answer)
- Financial decisions should be delegated to the IT finance team without board involvement
- IT spending should be minimized across all categories regardless of strategic impact
Correct answer: IT financial management should link expenditures directly to business outcomes and value delivery
Linking IT expenditures to business outcomes ensures financial resources are governed in a way that supports value delivery and strategic alignment.
Question 7: In a mature IT governance model, responsibility for IT resource allocation decisions PRIMARILY rests with:
- Individual IT project managers
- The CFO based on financial impact alone
- A governance structure that involves both IT and business leadership (Correct answer)
- External auditors who assess resource efficiency
Correct answer: A governance structure that involves both IT and business leadership
Mature IT governance models use a shared governance structure involving both IT and business leaders to ensure resource allocation decisions reflect enterprise strategy.
CGEIT IT Resource Management 2
Which metric BEST measures the effectiveness of IT human resource management from a governance perspective?