CGEIT Benefits Realization 2 — Questions and Answers
Question 1: A company implements a new ERP system but sees no improvement in operational efficiency. The MOST likely governance failure is:
- No benefits realization plan was established before deployment (Correct answer)
- The ERP vendor was not experienced enough
- The project exceeded its original budget
- The IT team lacked sufficient training
Correct answer: No benefits realization plan was established before deployment
Without a benefits realization plan, there is no structured approach to tracking and capturing the efficiency gains the investment was meant to deliver.
Question 2: Which technique BEST helps an organization prioritize IT investments based on expected benefits?
- Business case analysis with weighted benefit scoring (Correct answer)
- First-come, first-served project intake
- Technology trend benchmarking against competitors
- Lowest total cost of ownership comparison
Correct answer: Business case analysis with weighted benefit scoring
Business case analysis with weighted benefit scoring objectively compares investments based on their expected contribution to strategic goals.
Question 3: Benefits realization is MOST closely aligned with which CGEIT domain?
- IT Value Delivery (Correct answer)
- IT Risk Optimization
- IT Resource Optimization
- IT Governance Framework
Correct answer: IT Value Delivery
IT Value Delivery is the domain focused on ensuring that IT investments produce the intended benefits and business value.
Question 4: An organization's IT portfolio review reveals several projects with no defined success metrics. The FIRST corrective action should be:
- Establish benefit KPIs and assign benefits owners for each project (Correct answer)
- Cancel all projects lacking defined metrics immediately
- Transfer portfolio oversight to the finance department
- Increase project budgets to include a metrics workstream
Correct answer: Establish benefit KPIs and assign benefits owners for each project
Establishing KPIs and assigning benefits owners creates the accountability structure needed to track and realize benefits.
Question 5: Which document is the PRIMARY reference point for assessing whether IT benefits have been achieved?
- Original approved business case (Correct answer)
- Project status reports
- IT budget variance report
- Vendor service level agreement
Correct answer: Original approved business case
The original approved business case contains the benefit commitments against which actual outcomes are measured.
Question 6: A benefit that reduces manual processing time by 30% is an example of:
- A tangible, measurable efficiency benefit (Correct answer)
- An intangible strategic benefit
- A compliance-driven benefit
- A vendor-reported performance gain
Correct answer: A tangible, measurable efficiency benefit
A 30% reduction in processing time is a concrete, quantifiable efficiency benefit that can be verified against baseline data.
CGEIT Benefits Realization 2
A company implements a new ERP system but sees no improvement in operational efficiency.
The MOST likely governance failure is: