CFSP Staff Management 3

Question 1

Which federal law prohibits employment discrimination based on race, color, religion, sex, or national origin?

Accepted Answer

Title VII of the Civil Rights Act of 1964

Answer

Title VII of the Civil Rights Act of 1964 is the primary federal statute prohibiting workplace discrimination on these protected bases.

Question 2

A foodservice manager notices that employee turnover is highest among newly hired staff within the first 90 days. The BEST strategy to address this is:

Accepted Answer

Implement a structured onboarding and mentorship program

Answer

Structured onboarding and mentorship programs help new employees acclimate, build confidence, and feel supported, reducing early turnover.

Question 3

In foodservice workforce planning, which metric BEST measures labor efficiency?

Accepted Answer

Labor cost as a percentage of sales

Answer

Labor cost as a percentage of sales directly relates staffing expenditure to revenue, providing a clear efficiency benchmark.

Question 4

When conducting performance appraisals, a manager rates all employees as 'average' to avoid conflict. This bias is known as:

Accepted Answer

Central tendency error

Answer

Central tendency error occurs when a manager clusters all ratings toward the middle to avoid giving high or low scores.

Question 5

Which approach BEST supports a culture of food safety among kitchen staff?

Accepted Answer

Modeling safe behaviors consistently and holding all staff accountable

Answer

Managers who consistently model safe practices and enforce standards for everyone create a credible culture of food safety.

(CFSP) Certified Foodservice Professional Practice Test

(CFSP) Certified Foodservice Professional Practice Test

CFSP Staff Management 3