CFSP Human Resources Management 5

Question 1

Which leadership style is most effective when training a new, inexperienced foodservice employee?

Accepted Answer

Directing — provide specific instructions and close supervision

Answer

New employees with low skill and low confidence need the directing style, which provides clear instructions and close oversight.

Question 2

An employee consistently arrives 10 minutes late. Which is the most appropriate initial management response?

Accepted Answer

A private coaching conversation documenting the issue and expectations

Answer

A private, documented coaching conversation addresses the behavior respectfully and creates a record as the first step of progressive discipline.

Question 3

What is the difference between 'job enrichment' and 'job enlargement' in employee development?

Accepted Answer

Enlargement adds more tasks of the same level; enrichment adds responsibility and autonomy

Answer

Job enlargement adds more same-level tasks (horizontal), while job enrichment adds greater responsibility, autonomy, and skill depth (vertical).

Question 4

When calculating the total cost of employee turnover, which indirect cost is most frequently overlooked?

Accepted Answer

Lost productivity and decreased morale among remaining staff during the vacancy

Answer

Reduced team morale and productivity among remaining employees during a vacancy is a significant but often uncounted indirect cost of turnover.

Question 5

Which federal agency enforces workplace anti-discrimination laws in the United States?

Accepted Answer

Equal Employment Opportunity Commission (EEOC)

Answer

The EEOC is the federal agency responsible for enforcing federal laws that prohibit employment discrimination.

(CFSP) Certified Foodservice Professional Practice Test