CFSP Human Resources Management 3 — Questions and Answers
Question 1: Which law prohibits discrimination in employment based on race, color, religion, sex, or national origin?
- Age Discrimination in Employment Act (ADEA)
- Americans with Disabilities Act (ADA)
- Title VII of the Civil Rights Act of 1964 (Correct answer)
- Family and Medical Leave Act (FMLA)
Correct answer: Title VII of the Civil Rights Act of 1964
Title VII of the Civil Rights Act of 1964 is the foundational federal law prohibiting employment discrimination based on those five protected characteristics.
Question 2: In foodservice, what is 'cross-training' primarily designed to achieve?
- Teaching employees to cook multiple cuisines
- Preparing employees to perform multiple job roles to increase flexibility (Correct answer)
- Training managers in both front- and back-of-house operations
- Providing food safety certification across departments
Correct answer: Preparing employees to perform multiple job roles to increase flexibility
Cross-training allows employees to fill different positions as needed, reducing labor costs and improving operational flexibility.
Question 3: Which type of interview format is most effective for predicting future job performance in foodservice?
- Unstructured conversational interviews
- Behavioral-based structured interviews (Correct answer)
- Group panel interviews with no set questions
- Phone screening interviews only
Correct answer: Behavioral-based structured interviews
Behavioral-based structured interviews, which ask candidates to describe past situations, are the most reliable predictors of future performance.
Question 4: An employee requests time off under FMLA. Which condition qualifies for FMLA protection?
- A common cold lasting three days
- A serious health condition requiring inpatient hospital care (Correct answer)
- A routine annual physical examination
- Elective cosmetic surgery with no complications
Correct answer: A serious health condition requiring inpatient hospital care
FMLA covers serious health conditions involving inpatient care or continuing treatment by a healthcare provider.
Question 5: What is the most effective way to reduce high turnover rates in a quick-service restaurant?
- Increasing hourly wages while eliminating all other benefits
- Improving onboarding, recognition programs, and career development opportunities (Correct answer)
- Reducing shift lengths to minimize employee fatigue
- Hiring only experienced workers to reduce training time
Correct answer: Improving onboarding, recognition programs, and career development opportunities
Strong onboarding, recognition, and advancement opportunities address the root causes of turnover by increasing employee engagement and satisfaction.
Question 6: Under OSHA regulations, foodservice employers must provide which of the following at no cost to employees?
- Health insurance coverage
- Personal protective equipment (PPE) required for the job (Correct answer)
- Transportation to and from work
- Meals during scheduled shifts
Correct answer: Personal protective equipment (PPE) required for the job
OSHA requires employers to provide and pay for PPE required to protect employees from workplace hazards.
Question 7: Which calculation correctly determines annual employee turnover rate?
- (New hires ÷ Total employees) × 100
- (Separations ÷ Average number of employees) × 100 (Correct answer)
- (Terminations ÷ Total hires) × 100
- (Resignations ÷ Total separations) × 100
Correct answer: (Separations ÷ Average number of employees) × 100
Turnover rate is calculated by dividing the number of separations by the average number of employees, then multiplying by 100.
CFSP Human Resources Management 3
Which law prohibits discrimination in employment based on race, color, religion, sex, or national origin?