Staff Management Flashcards
7 cards from real CFSP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Staff Management flashcards as text
Which federal law prohibits employment discrimination based on race, color, religion, sex, or national origin?
Answer: Title VII of the Civil Rights Act of 1964
Title VII of the Civil Rights Act of 1964 is the primary federal statute prohibiting workplace discrimination on these protected bases.
A foodservice manager notices that employee turnover is highest among newly hired staff within the first 90 days. The BEST strategy to address this is:
Answer: Implement a structured onboarding and mentorship program
Structured onboarding and mentorship programs help new employees acclimate, build confidence, and feel supported, reducing early turnover.
In foodservice workforce planning, which metric BEST measures labor efficiency?
Answer: Labor cost as a percentage of sales
Labor cost as a percentage of sales directly relates staffing expenditure to revenue, providing a clear efficiency benchmark.
When conducting performance appraisals, a manager rates all employees as 'average' to avoid conflict. This bias is known as:
Answer: Central tendency error
Central tendency error occurs when a manager clusters all ratings toward the middle to avoid giving high or low scores.
Which approach BEST supports a culture of food safety among kitchen staff?
Answer: Modeling safe behaviors consistently and holding all staff accountable
Managers who consistently model safe practices and enforce standards for everyone create a credible culture of food safety.
A foodservice employee requests a reasonable accommodation for a disability under the ADA. The manager should FIRST:
Answer: Engage in an interactive process to identify an effective accommodation
The ADA requires employers to engage in an interactive dialogue with the employee to explore effective and practical accommodations.
Cross-training foodservice employees across multiple stations primarily benefits the operation by:
Answer: Providing scheduling flexibility and reducing coverage gaps
Cross-trained employees can fill multiple roles, giving managers flexibility to adjust coverage based on daily staffing and demand.