Human Resources Management Flashcards
7 cards from real CFSP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Human Resources Management flashcards as text
Which leadership style is most effective when training a new, inexperienced foodservice employee?
Answer: Directing — provide specific instructions and close supervision
New employees with low skill and low confidence need the directing style, which provides clear instructions and close oversight.
An employee consistently arrives 10 minutes late. Which is the most appropriate initial management response?
Answer: A private coaching conversation documenting the issue and expectations
A private, documented coaching conversation addresses the behavior respectfully and creates a record as the first step of progressive discipline.
What is the difference between 'job enrichment' and 'job enlargement' in employee development?
Answer: Enlargement adds more tasks of the same level; enrichment adds responsibility and autonomy
Job enlargement adds more same-level tasks (horizontal), while job enrichment adds greater responsibility, autonomy, and skill depth (vertical).
When calculating the total cost of employee turnover, which indirect cost is most frequently overlooked?
Answer: Lost productivity and decreased morale among remaining staff during the vacancy
Reduced team morale and productivity among remaining employees during a vacancy is a significant but often uncounted indirect cost of turnover.
Which federal agency enforces workplace anti-discrimination laws in the United States?
Answer: Equal Employment Opportunity Commission (EEOC)
The EEOC is the federal agency responsible for enforcing federal laws that prohibit employment discrimination.
In foodservice HR, what is the primary purpose of conducting exit interviews?
Answer: To identify patterns in voluntary turnover and improve retention strategies
Exit interviews gather candid feedback from departing employees to identify organizational issues and inform strategies to improve retention.
A foodservice operation is implementing a tip pooling arrangement. Under the FLSA, which employees may legally participate in a tip pool?
Answer: Only customarily tipped employees such as servers and bussers, excluding managers
Under the FLSA, tip pools may only include employees who customarily receive tips; managers and supervisors are expressly prohibited from participating.