CFRE Donor Relations and Stewardship 3

Question 1

Which of the following is an example of proactive stewardship?

Accepted Answer

Calling a major donor to share a program success story before making a new ask

Answer

Sending a tax receipt only when requested

Answer

Waiting for a donor complaint before addressing concerns

Answer

Posting generic social media updates about the organization

Question 2

What role does a 'case for support' play in donor stewardship?

Accepted Answer

It serves as the foundational document articulating why donors should invest in your mission

Answer

It replaces the need for personal cultivation meetings

Answer

It is required by the IRS for tax-exempt status

Answer

It is used only for government grant applications

Question 3

How should a fundraiser respond when a donor requests changes to a gift agreement after it has been signed?

Accepted Answer

Work with legal counsel and the donor to formally amend the agreement if changes are allowable

Answer

Ignore the request since the agreement is binding

Answer

Unilaterally amend the agreement without donor knowledge

Answer

Reject any changes to maintain organizational consistency

Question 4

What is the significance of the '80/20 rule' in fundraising stewardship?

Accepted Answer

80% of an organization's revenue typically comes from 20% of its donors

Answer

80% of staff time should be spent on events

Answer

80% of grants are awarded in the first 20 days of a cycle

Answer

80% of donors prefer email over direct mail

Question 5

When planning a donor cultivation event, the primary goal should be:

Accepted Answer

Building relationships and deepening donor engagement with the mission

Answer

Generating immediate donations at the event

Answer

Showcasing the organization's social media presence

Answer

Minimizing organizational costs at all costs

Question 6

Which of the following donor segments should typically receive the highest level of personal stewardship attention?

Accepted Answer

Major gift donors and planned giving prospects

Answer

First-time small gift donors

Answer

Lapsed donors from five or more years ago

Answer

Online-only annual fund donors