CFI Business Practices & Customer Relations

Question 1

What document should a CFI installer provide to a customer before beginning a flooring installation?

Accepted Answer

A written contract or work order detailing scope, materials, and cost

Answer

A verbal agreement only

Answer

A business card

Answer

An invoice after work is complete

Question 2

Which business practice helps a flooring installer document pre-existing floor damage before starting work?

Accepted Answer

Taking timestamped photos before installation begins

Answer

Relying on the customer's verbal description

Answer

Writing a note after installation

Answer

Asking the subcontractor to document it

Question 3

When a customer complaint arises after installation, what is the recommended first step for a CFI installer?

Accepted Answer

Schedule a site visit to inspect the installation personally

Answer

Deny responsibility immediately

Answer

Refer them to the manufacturer only

Answer

Offer a full refund without inspection

Question 4

What is the significance of obtaining a signed 'acclimation waiver' from a customer who refuses to allow proper acclimation time?

Accepted Answer

It documents the customer's refusal and limits the installer's liability for resulting failures

Answer

It voids the installer's license

Answer

It transfers full responsibility to the manufacturer

Answer

It has no legal significance

Question 5

What type of insurance is most critical for a self-employed CFI flooring installer to carry?

Accepted Answer

General liability insurance

Answer

Life insurance

Answer

Workers' compensation only

Answer

Health insurance only

Question 6

How should a CFI installer handle a situation where a customer-supplied material is found to be defective before installation?

Accepted Answer

Notify the customer in writing before proceeding and document the defect

Answer

Install it anyway to avoid conflict

Answer

Return it without notifying the customer

Answer

Order a replacement without the customer's approval