CFI Business Practices & Customer Relations 2

Question 1

When estimating flooring material for a room, what typical waste factor percentage is added for a standard straight-lay tile installation?

Accepted Answer

10%

Answer

5%

Answer

20%

Answer

15%

Question 2

What additional waste percentage is commonly recommended when installing hardwood flooring on a 45-degree diagonal?

Accepted Answer

15%

Answer

5%

Answer

10%

Answer

25%

Question 3

What is a 'change order' in a flooring installation context?

Accepted Answer

A written amendment to the original contract when scope changes

Answer

A product substitution form

Answer

A warranty claim document

Answer

An invoice adjustment without customer approval

Question 4

What professional practice should a CFI installer follow when discovering unexpected subfloor issues (e.g., rot) during a job?

Accepted Answer

Stop work, document the condition, and notify the customer before proceeding

Answer

Fix it at their own cost and continue

Answer

Skip the affected area

Answer

Complete the job and note it on the invoice

Question 5

What does a 'maintenance guide' provided to a customer after installation accomplish for the installer?

Accepted Answer

It establishes that the installer provided care instructions, reducing liability for customer-caused damage

Answer

It guarantees the product's performance indefinitely

Answer

It replaces the manufacturer warranty

Answer

It obligates the customer to hire the same installer for repairs

Question 6

Why should a flooring installer keep records of batch/lot numbers for materials used on a job?

Accepted Answer

To ensure color consistency for future repairs and support warranty claims

Answer

To calculate job cost only

Answer

To comply with OSHA regulations

Answer

To register the materials with the city