CFC CFC Crew Resource Management & Communication 2 — Questions and Answers
Question 1: What is a 'callout' in aviation crew communication?
- A distress call transmitted to ATC
- A verbal announcement of actions or observations to keep the crew informed (Correct answer)
- A request for additional cabin crew support
- A specific radio transmission format required by ATC
Correct answer: A verbal announcement of actions or observations to keep the crew informed
A callout is a verbal announcement made by crew members to share critical information and confirm actions during flight.
Question 2: What is the purpose of 'closed-loop' communication?
- To keep sensitive communications confidential
- To ensure the receiver acknowledges and confirms the message was understood correctly (Correct answer)
- To use encrypted secure radio channels
- To reduce overall radio congestion on ATC frequencies
Correct answer: To ensure the receiver acknowledges and confirms the message was understood correctly
Closed-loop communication requires the receiver to read back the message, verifying it was received and understood accurately.
Question 3: When should a crew briefing occur and what is its purpose?
- A post-flight debriefing submitted to ATC
- A pre-flight or pre-maneuver review of roles, expectations, and contingencies (Correct answer)
- A maintenance discrepancy report filed with dispatch
- A weather forecast review conducted by the captain alone
Correct answer: A pre-flight or pre-maneuver review of roles, expectations, and contingencies
Crew briefings are pre-flight or pre-maneuver reviews that establish roles, review procedures, and address contingency plans.
Question 4: How should a crew member effectively raise a safety concern using CRM principles?
- Ask a vague question without suggesting any action
- Use the DESC script: Describe, Express, Suggest, Consequences (Correct answer)
- Simply tell the captain they are wrong
- Contact ATC directly to report the concern
Correct answer: Use the DESC script: Describe, Express, Suggest, Consequences
The DESC script provides a structured framework for raising safety concerns assertively and constructively.
Question 5: What does effective 'workload management' involve in crew communication?
- Filing regulatory reports after a heavy flight day
- Distributing tasks appropriately and prioritizing duties to prevent crew overload (Correct answer)
- Scheduling crew rest periods during layovers
- Managing passenger complaint workloads in the cabin
Correct answer: Distributing tasks appropriately and prioritizing duties to prevent crew overload
Workload management involves distributing tasks appropriately and prioritizing critical duties so no crew member becomes overloaded.
Question 6: When is it appropriate for a first officer to take control of the aircraft from the captain?
- Whenever the FO disagrees with the captain's decision
- Only during an emergency formally declared by the captain
- When the captain is incapacitated and flight safety is at risk (Correct answer)
- Never — the captain always retains command authority
Correct answer: When the captain is incapacitated and flight safety is at risk
A first officer should assume control when the captain is incapacitated, following CRM incapacitation procedures and company SOPs.
CFC CFC Crew Resource Management & Communication 2
What is a 'callout' in aviation crew communication?