CESP Workplace Supports 2 — Questions and Answers
Question 1: A job coach is fading support for an employee with a disability. Which strategy best indicates the employee is ready for reduced job coaching hours?
- The employee completes tasks independently with only occasional errors (Correct answer)
- The employee asks the job coach for help on every new task
- The supervisor requests the job coach remain on-site full-time
- The employee has been on the job for exactly 30 days
Correct answer: The employee completes tasks independently with only occasional errors
Independent task completion with minimal errors is the primary indicator that systematic fading of job coach support is appropriate.
Question 2: Which accommodation best supports an employee with a traumatic brain injury who struggles with sequencing multi-step tasks?
- Verbal reminders from a coworker
- Written or visual step-by-step checklists posted at the workstation (Correct answer)
- Shorter work hours
- Reassignment to a single-task role only
Correct answer: Written or visual step-by-step checklists posted at the workstation
Visual or written checklists provide an environmental cue that supports sequencing without requiring ongoing human intervention.
Question 3: What is the PRIMARY purpose of a job analysis conducted prior to placement in supported employment?
- To determine the employee's wage rate
- To identify essential job tasks, performance standards, and workplace culture (Correct answer)
- To assess the employer's financial health
- To establish the number of job coaching hours covered by funding
Correct answer: To identify essential job tasks, performance standards, and workplace culture
A job analysis identifies essential functions, standards, and culture so supports can be precisely matched to job demands.
Question 4: An employee with autism spectrum disorder is distressed by unpredictable schedule changes. Which workplace support is MOST proactive?
- Excusing the employee whenever changes occur
- Providing advance written notice of schedule changes as early as possible (Correct answer)
- Moving the employee to a shift with no schedule variation
- Asking coworkers to notify the employee of changes verbally
Correct answer: Providing advance written notice of schedule changes as early as possible
Advance written notice reduces the unpredictability that causes distress and supports the employee's ability to prepare and adapt.
Question 5: Which of the following BEST describes 'natural supports' in the context of supported employment?
- Paid job coaches provided by a disability services agency
- Assistance from coworkers, supervisors, and workplace systems that exist for all employees (Correct answer)
- Accommodations funded through Vocational Rehabilitation
- Support provided by family members at the job site
Correct answer: Assistance from coworkers, supervisors, and workplace systems that exist for all employees
Natural supports are those already present in the workplace environment, such as coworker mentoring or standard orientation procedures.
Question 6: A supported employee frequently misses the bus and arrives late. What is the FIRST step for the employment specialist to take?
- Contact the employer to request disciplinary leniency
- Conduct a root cause analysis to understand why the employee misses the bus (Correct answer)
- Arrange for a family member to drive the employee
- Document the absences and close the case
Correct answer: Conduct a root cause analysis to understand why the employee misses the bus
Identifying the root cause of the transportation barrier allows the employment specialist to develop an effective, individualized solution.
Question 7: Under the Americans with Disabilities Act (ADA), who is responsible for initiating the reasonable accommodation process?
- The state vocational rehabilitation counselor
- The employer's HR department without employee involvement
- The employee or their representative, by requesting an accommodation (Correct answer)
- The job coach on behalf of the employee without disclosure
Correct answer: The employee or their representative, by requesting an accommodation
The ADA interactive process is generally initiated when the employee or their representative makes a request for accommodation.
CESP Workplace Supports 2
A job coach is fading support for an employee with a disability.
Which strategy best indicates the employee is ready for reduced job coaching hours?