CESP Workplace Accommodations & Job Retention 3 — Questions and Answers
Question 1: The interactive process under the ADA refers to:
- An employee filing a formal complaint with HR
- A good-faith dialogue between employer and employee to identify effective accommodations (Correct answer)
- A mediation session run by the EEOC
- A performance improvement plan review meeting
Correct answer: A good-faith dialogue between employer and employee to identify effective accommodations
The interactive process is a collaborative, ongoing conversation in which both parties share information to find a workable accommodation solution.
Question 2: Which of the following is an example of a low-tech workplace accommodation?
- Screen-reading software
- Voice-recognition dictation program
- Color-coded file folders for organization (Correct answer)
- Closed-captioning hardware
Correct answer: Color-coded file folders for organization
Color-coded file folders are a simple, inexpensive organizational tool that requires no technology or power source.
Question 3: Under the FMLA, an eligible employee may take up to how many weeks of unpaid, job-protected leave per year for a serious health condition?
- 6 weeks
- 8 weeks
- 12 weeks (Correct answer)
- 16 weeks
Correct answer: 12 weeks
FMLA provides up to 12 weeks of unpaid, job-protected leave annually for qualifying serious health conditions.
Question 4: An employee with a visual impairment requests large-print materials. The employer says large-print printing is too expensive. A reasonable next step the employment specialist might suggest is:
- Accept the employer's refusal and close the case
- Suggest electronic documents with adjustable font size as an alternative (Correct answer)
- File a Rehabilitation Act complaint immediately
- Ask the employee to purchase their own printer
Correct answer: Suggest electronic documents with adjustable font size as an alternative
Electronic documents with scalable text are a cost-effective alternative that achieves the same functional outcome as large-print paper copies.
Question 5: Which legislation specifically prohibits disability discrimination in programs receiving federal financial assistance?
- Title I of the ADA
- Section 504 of the Rehabilitation Act (Correct answer)
- The Workforce Innovation and Opportunity Act
- The Fair Labor Standards Act
Correct answer: Section 504 of the Rehabilitation Act
Section 504 of the Rehabilitation Act of 1973 prohibits discrimination against people with disabilities in programs that receive federal funding.
Question 6: An employment specialist is working with an employee who has social anxiety and struggles with open-plan office noise. The MOST appropriate accommodation to explore first is:
- Requesting a private office or noise-canceling headphones (Correct answer)
- Recommending the employee work from home permanently
- Suggesting the employee take unpaid leave
- Advising the employee to seek a different job
Correct answer: Requesting a private office or noise-canceling headphones
A private workspace or noise-canceling headphones are practical, low-cost accommodations that directly address sensory overload in the workplace.
Question 7: Natural supports in job retention refer to:
- Government-funded job coaches assigned to every employee
- Coworkers, supervisors, and workplace culture that assist an employee without formal support services (Correct answer)
- Technology tools provided by the vocational rehabilitation agency
- Peer support groups outside the workplace
Correct answer: Coworkers, supervisors, and workplace culture that assist an employee without formal support services
Natural supports are the informal assistance and relationships already present in the workplace, such as coworker mentoring or supervisor check-ins.
CESP Workplace Accommodations & Job Retention 3
The interactive process under the ADA refers to: