Certified Six Sigma Black Belt Exam DMAIC Methodology 3

Question 1

The Voice of the Customer (VOC) is gathered during which phase?

Accepted Answer

Define

Answer

Measure

Answer

Control

Answer

Improve

Question 2

Pilot testing of solutions occurs in which DMAIC phase?

Accepted Answer

Improve

Answer

Define

Answer

Analyze

Answer

Control

Question 3

Statistical Process Control (SPC) charts are primarily used in:

Accepted Answer

Control

Answer

Define

Answer

Measure

Answer

Analyze

Question 4

The sigma level of a process measures:

Accepted Answer

The number of defects per million opportunities

Answer

Customer satisfaction only

Answer

Employee performance

Answer

Revenue growth

Question 5

A process capability index (Cpk) of 1.33 indicates:

Accepted Answer

A capable process

Answer

A poor process

Answer

An impossible process

Answer

A process that needs to be shut down

Question 6

A Gage R&R study evaluates:

Accepted Answer

Measurement system reliability (repeatability and reproducibility)

Answer

Product quality

Answer

Customer satisfaction

Answer

Process speed