Resource and Referral Networks Flashcards
7 cards from real CSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Resource and Referral Networks flashcards as text
A senior client receives Supplemental Security Income (SSI) and needs food assistance. The most direct referral for ongoing food support is:
Answer: SNAP (Supplemental Nutrition Assistance Program)
SNAP (formerly food stamps) provides ongoing monthly food assistance to eligible low-income individuals including seniors who meet income and asset requirements.
When a senior advisor suspects a client is being financially exploited by a family member, which professional collaboration is most essential alongside APS?
Answer: Local law enforcement and potentially Adult Protective Services simultaneously
Financial exploitation is both a civil and criminal matter, so coordinating both APS (protective services) and law enforcement simultaneously ensures comprehensive intervention.
The Senior Medicare Patrol (SMP) program trains volunteers to help seniors with which specific issue?
Answer: Detecting and preventing Medicare and Medicaid fraud, errors, and abuse
SMP empowers Medicare and Medicaid beneficiaries to prevent, detect, and report fraud, errors, and abuse through education and counseling by trained volunteers.
A rural senior has no transportation for medical appointments. Which federally supported program type should a senior advisor explore first?
Answer: Non-Emergency Medical Transportation (NEMT) through Medicaid or AAA
Medicaid's NEMT benefit covers transportation to medical appointments for eligible beneficiaries, and many AAAs also operate or coordinate volunteer driver programs for seniors.
Which organization accredits geriatric care managers (Aging Life Care Professionals) and can help clients find vetted private-pay care coordinators?
Answer: Aging Life Care Association (ALCA)
The Aging Life Care Association (ALCA) is the professional organization for Aging Life Care Professionals who provide comprehensive care management for older adults.
In the context of resource referral, 'warm handoff' refers to:
Answer: Directly connecting the client to the receiving agency through a three-way call or personal introduction
A warm handoff involves the senior advisor actively connecting the client in real time to the receiving resource, greatly increasing the likelihood the client completes the referral.
Under the Older Americans Act, which entity serves as the local planning and coordination body for aging services within a specific geographic area?
Answer: Area Agency on Aging (AAA)
Area Agencies on Aging (AAAs) are the local planning and service coordination entities designated by State Units on Aging to develop and fund community-based services.