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Stakeholder and User Engagement Flashcards

7 cards from real CSPO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Stakeholder and User Engagement flashcards as text

  1. What does it mean for a Product Owner to be the 'voice of the customer'?

    Answer: The Product Owner deeply understands customer needs and ensures those needs drive product decisions

    Being the voice of the customer means deeply understanding their needs, pain points, and goals, and ensuring those drive product decisions.

  2. Which of the following BEST describes the difference between a user and a stakeholder in Scrum?

    Answer: Users interact directly with the product, while stakeholders have an interest in the product's outcome

    Users directly interact with the product, while stakeholders broadly include anyone with a vested interest in the product's success, including sponsors, executives, and regulators.

  3. A Product Owner is preparing for a Sprint Review. Which stakeholders should be invited?

    Answer: All relevant stakeholders who can provide useful feedback on the Increment

    The Sprint Review should include all relevant stakeholders who can inspect the Increment and provide feedback that helps adapt the Product Backlog.

  4. What is an 'empathy map' used for in product ownership?

    Answer: Visualizing what users think, feel, say, and do to build deeper understanding of their needs

    An empathy map is a collaborative tool that helps teams understand users by capturing their thoughts, feelings, behaviors, and experiences.

  5. A Product Owner receives contradictory feedback from users and internal stakeholders about the same feature. What should they do?

    Answer: Gather more data and facilitate a discussion to understand each perspective's underlying need

    When feedback conflicts, the Product Owner should seek more data and facilitate dialogue to understand the root needs driving each perspective.

  6. Which practice helps ensure that stakeholder engagement remains consistent throughout a Scrum project?

    Answer: Establishing regular touchpoints such as Sprint Reviews and ongoing Product Backlog refinement

    Regular cadences like Sprint Reviews and refinement sessions ensure stakeholders remain engaged and informed throughout the project.

  7. What is the risk of a Product Owner who rarely interacts with end users?

    Answer: The product may be built based on assumptions rather than validated user needs

    Without regular user interaction, Product Owners risk building features based on assumptions that may not reflect actual user needs or behaviors.