Leadership and Human Resources Flashcards
6 cards from real CPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Leadership and Human Resources flashcards as text
What is the purpose of an 'employee assistance program' (EAP)?
Answer: To offer confidential counseling and support services to employees for personal or work-related problems
EAPs provide confidential counseling, referrals, and support for employees dealing with stress, mental health, substance abuse, or other personal challenges affecting work.
Which act requires employers with 50+ employees to provide up to 12 weeks of unpaid, job-protected leave for qualifying family and medical reasons?
Answer: The Family and Medical Leave Act (FMLA)
The FMLA entitles eligible employees of covered employers to up to 12 weeks of unpaid, job-protected leave per year for qualifying family and medical situations.
What is 'succession planning' in property management organizations?
Answer: Identifying and developing internal candidates to fill key leadership roles in the future
Succession planning ensures business continuity by identifying, mentoring, and developing employees who can step into critical roles when leaders retire or depart.
What does the concept of 'emotional intelligence' (EQ) contribute to effective property management leadership?
Answer: The ability to recognize, understand, and manage one's emotions and empathize with others to improve relationships and performance
High EQ enables leaders to manage conflict, build trust, motivate teams, and navigate tenant and employee relationships more effectively.
Which CPM exam education requirement must candidates complete through IREM?
Answer: A series of IREM courses covering financial management, marketing, maintenance, and leadership
CPM candidates must complete IREM's required coursework covering financial performance, marketing, maintenance, and leadership for real estate management.
What is 'turnover cost' in human resource management for property management companies?
Answer: The total expense of recruiting, hiring, and training a replacement when an employee leaves
Employee turnover cost includes recruitment, interviewing, onboarding, training, and the productivity loss during the vacancy and ramp-up period.