Certified Leasing Professional Practice Test Video Answers

1. C
Source of income is not a federally protected class under the Fair Housing Act. The seven federally protected classes are race, color, religion, national origin, sex, familial status, and disability. However, some states and local jurisdictions have added source of income as a protected class.

2. B
Fair Housing laws protect families with children (familial status). The appropriate response is to welcome all prospects and inform them that families are protected under federal law. Steering families away or expressing preferences against children violates Fair Housing.

3. B
A security deposit is collected to secure the tenant’s performance of lease obligations and to cover potential damages beyond normal wear and tear. It is not prepaid rent and should not be used as last month’s rent unless specifically agreed upon.

4. B
Steering involves directing prospects to or away from certain units or areas based on protected class characteristics. Directing families with children away from upper floors based on their familial status is illegal steering.

5. B
Resident retention rate measures the percentage of residents who renewed their leases during a given period. A 60% retention rate means 60% of residents chose to renew, while 40% moved out (turnover rate).

6. C
Industry research indicates the average cost of resident turnover is approximately $4,000, which includes lost rent during vacancy, marketing costs, make-ready expenses, and administrative costs associated with finding new tenants.

7. C
Research by RealPage found that residents who know seven or more neighbors have a 47% likelihood to renew, compared to just 29% for those who don’t know anyone in their community, demonstrating the importance of community building.

8. C
First impressions are crucial in leasing. Curb appeal and exterior appearance should be inspected first because prospects form opinions about the property before entering the building. A well-maintained exterior sets positive expectations.

9. B
Asking about national origin, including questions like “What country are you from?” is prohibited under Fair Housing as it relates to a protected class. Questions about income, rental history, and move-in date are legitimate screening criteria.

10. B
The CALP (Certified Apartment Leasing Professional) credential requires annual renewal with payment of dues and documentation of 5 hours of continuing education credits.

11. C
The industry standard is that prospective tenants should earn at least three times the monthly rent to ensure they can comfortably afford the housing costs while meeting other financial obligations.

12. B
Curb appeal refers to the attractiveness of the property as viewed from the street or upon first approach. It encompasses landscaping, building exterior, signage, and overall first impression that influences prospects before they enter.

13. C
Under Fair Housing, you should treat prospects with disabilities the same as all other prospects, showing available units and discussing reasonable accommodations or modifications they may need. Asking about severity or steering to specific units is prohibited.

14. B
Resident events create connections among neighbors and between residents and staff. Research shows that residents with community friendships are significantly more likely to renew their leases, making events a retention strategy.

15. C
Industry standard and most lease agreements require 30-60 days written notice before the end of the lease term if a tenant does not intend to renew. This allows property management time to market the unit.

16. C
Millennial and Gen Z renters are digital natives who primarily search for apartments online and engage heavily on social media platforms. Digital marketing and social media presence are essential for reaching these demographics.

17. C
Under Fair Housing, emotional support animals are considered a reasonable accommodation for persons with disabilities. Properties cannot charge pet deposits or fees for these animals and must waive pet restrictions.

18. B
A market survey involves researching competitors, understanding rental rates, amenities, occupancy levels, and local market conditions. This information helps leasing professionals position their property competitively.

19. B
Best practices suggest beginning the renewal process 60-90 days before lease expiration. This provides adequate time for negotiations, allows residents to make informed decisions, and gives management time to market units if needed.

20. C
While a lease contains many important terms, a tenant’s Social Security number is typically collected on the application for screening purposes, not in the actual lease agreement. The lease contains terms of tenancy, not personal identification information.

21. B
Lease-up refers to the initial marketing and leasing phase of a new or newly renovated property, with the goal of reaching stabilized occupancy (typically 90-95%). It’s a critical period for new developments.

22. B
Customer service excellence requires acknowledging resident concerns, apologizing for any inconvenience, and taking immediate action to resolve issues. This approach maintains resident satisfaction and supports retention.

23. C
Phrases like “mature couples only” or “adults preferred” discriminate based on familial status, a protected class. Such language implies that families with children are not welcome and violates Fair Housing advertising guidelines.

24. B
Tenant screening is designed to verify a prospect’s ability to pay rent consistently and fulfill lease obligations. It includes credit checks, rental history, employment verification, and background checks applied consistently to all applicants.

25. B
Housing for older persons is exempt from familial status requirements under the Housing for Older Persons Act if at least 80% of occupied units have at least one resident who is 55 years or older, among other requirements.

26. C
Effective showing technique focuses on understanding what the prospect needs (size, budget, amenities, location) and matching those needs to available inventory. This consultative approach leads to higher conversion rates.

27. B
Online payment portals are the modern standard for rent collection, offering convenience for residents and efficient processing for management. They provide documentation, reduce late payments, and eliminate cash handling issues.

28. B
A holdover tenant is one who remains in the unit after their lease has expired without signing a new lease or renewal. Depending on the lease terms and local laws, they may become a month-to-month tenant.

29. B
The CALP comprehensive exam consists of 120 questions and is timed for 2 hours. It is a proctored, closed-book exam that can be taken via Live Online Proctoring.

30. B
Disparate impact occurs when a neutral policy that appears non-discriminatory in its language disproportionately affects members of a protected class. Even without intent to discriminate, such policies can violate Fair Housing.

31. B
Industry best practice for non-emergency maintenance requests is completion within 24-48 hours. Quick response to maintenance issues is a significant factor in resident satisfaction and retention.

32. B
Before signing, residents should review the complete lease agreement including all terms, conditions, addenda, and community policies. This ensures understanding of all obligations and prevents future disputes.

33. B
A move-in inspection documents the unit’s condition at the start of tenancy with both parties present. This documentation protects both landlord and tenant when determining security deposit deductions at move-out.

34. B
Under the ADA, service animals are defined as dogs (and in some cases, miniature horses) that are individually trained to perform specific tasks for a person with a disability. Emotional support animals are not service animals under ADA.

35. B
The best approach to price objections is to acknowledge the concern, then demonstrate value by highlighting included amenities, services, location benefits, and overall value proposition rather than immediately discounting.

36. B
Effective renewal strategy involves proactive outreach 60-90 days before lease expiration. This allows time for meaningful conversations about the resident’s intentions and negotiation of renewal terms.

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