Practice Test Geeks(CHA) Certified Hospitality Administrator Practice Test
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Quality Assurance & Compliance Flashcards

7 cards from real CHA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Quality Assurance & Compliance flashcards as text

  1. A hotel is cited for not having a written Hazard Communication Program. Which OSHA standard requires this program?

    Answer: 29 CFR 1910.1200 (HazCom / Right-to-Know)

    OSHA's Hazard Communication Standard (29 CFR 1910.1200) requires employers to maintain a written HazCom program and safety data sheets.

  2. What is the primary purpose of a brand standards compliance inspection conducted by a hotel franchisor?

    Answer: To ensure the property meets brand-mandated quality and consistency standards

    Franchisor inspections primarily verify that each property consistently delivers the brand promise and meets defined quality standards.

  3. A hotel's mystery shopper program evaluates 'moment of truth' interactions. Which check-in scenario best represents a critical moment of truth?

    Answer: The first 30 seconds of interaction between the front desk agent and arriving guest

    The first 30 seconds of guest arrival is a critical moment of truth that sets the tone for the entire stay.

  4. Which compliance requirement mandates that hotels provide visual alarms (strobes) in guest rooms for hearing-impaired guests?

    Answer: Americans with Disabilities Act (ADA)

    The ADA requires hotels to provide visual alarms in guest rooms and public areas to ensure accessibility for hearing-impaired individuals.

  5. A food and beverage manager wants to track the temperature of the walk-in cooler 24/7 without manual checks. Which compliance tool best addresses this need?

    Answer: Continuous automated temperature monitoring system with alerts

    Automated continuous monitoring systems provide real-time temperature data and alerts, ensuring consistent food safety compliance without gaps.

  6. Under PCI DSS compliance, how long may a hotel retain full Primary Account Number (PAN) data from a guest's credit card?

    Answer: Only as long as there is a legitimate business need, with strong access controls

    PCI DSS requires that cardholder data be retained only as long as there is a legitimate business need, with strict access controls and protections.

  7. A hotel's QA scorecard shows high satisfaction in room cleanliness but low scores in staff responsiveness. This type of analysis comparing multiple service dimensions is called:

    Answer: Gap analysis

    Gap analysis identifies the difference between current performance levels and desired standards across multiple service dimensions.