Practice Test Geeks(CHA) Certified Hospitality Administrator Practice Test
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Professional Ethics & Standards Flashcards

7 cards from real CHA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Professional Ethics & Standards flashcards as text

  1. A hotel manager discovers a colleague is accepting kickbacks from a vendor. What is the MOST ethical course of action?

    Answer: Report it through the organization's compliance or ethics hotline

    Reporting through official compliance channels ensures the issue is addressed properly while protecting all parties involved.

  2. Which principle of the AH&LA Code of Ethics requires hospitality professionals to maintain accurate financial records?

    Answer: Integrity

    Integrity encompasses honest and accurate financial reporting as a core professional obligation.

  3. A CHA-certified manager is asked by ownership to falsify occupancy reports to attract investors. The manager should:

    Answer: Refuse and document the request in writing

    Falsifying reports is fraud; refusing and documenting protects the manager legally and upholds professional ethics.

  4. In hospitality, 'fiduciary duty' most closely refers to:

    Answer: Acting in the best financial and operational interest of the employer or owner

    Fiduciary duty requires managers to prioritize the interests of those they serve, such as owners or shareholders, above personal gain.

  5. When a hospitality professional faces a conflict between company policy and a guest's urgent ethical need, the BEST approach is to:

    Answer: Use professional judgment to balance policy with ethical responsibility, escalating if needed

    Professional judgment allows for balancing rules with ethical imperatives, with escalation available for complex cases.

  6. Which behavior BEST demonstrates commitment to continuous professional development under CHA standards?

    Answer: Pursuing industry certifications and staying current with AH&LA resources

    Active pursuit of certifications and industry resources demonstrates a genuine commitment to professional growth.

  7. A front desk manager observes a team member giving unauthorized complimentary upgrades to friends. This primarily violates which ethical standard?

    Answer: Equitable treatment and fair use of company resources

    Unauthorized upgrades misuse company assets and give unfair advantages, violating standards of equitable resource management.