Housekeeping & Facilities Management Flashcards
7 cards from real CHA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Housekeeping & Facilities Management flashcards as text
A hotel is implementing a 'deep cleaning' rotation schedule. Which guestroom element typically requires deep cleaning quarterly rather than between every stay?
Answer: Draperies, upholstery, and mattress flip/rotation
Draperies, upholstery, and mattress rotation are deep cleaning tasks performed quarterly or seasonally, not between every guest stay.
What type of fire suppression system is most appropriate for a hotel's commercial kitchen hood over cooking equipment?
Answer: Dry chemical suppression system designed for Class K fires
Class K wet chemical suppression systems are specifically designed to extinguish high-temperature cooking oil and grease fires in commercial kitchen hoods.
Which ergonomic practice BEST reduces back injury risk for room attendants making beds?
Answer: Lifting one mattress corner at a time with a straight back and bent knees
Proper lifting technique — straight back, bent knees, lifting one corner at a time — is the foundational ergonomic practice for preventing housekeeper back injuries.
In hotel facilities management, a 'capital expenditure' (CapEx) budget is used for which type of purchase?
Answer: Long-term assets such as HVAC replacement, elevator upgrades, or major renovations
Capital expenditures cover long-lived assets and major improvements that are depreciated over time, distinct from operational (OpEx) spending.
A hotel's housekeeping director wants to reduce the number of 'room not ready' complaints at check-in. Which metric should be tracked most closely?
Answer: Checkout-to-clean cycle time (turn time) and departure room prioritization
Monitoring and reducing the time between guest checkout and room readiness (turn time) directly impacts the hotel's ability to deliver rooms at check-in time.
What is the primary reason hotels use microfiber cleaning cloths instead of traditional cotton terry cloths?
Answer: Microfiber removes more bacteria and particles with less chemical usage due to its structure
Microfiber's split fiber structure physically traps bacteria, dust, and particles more effectively than cotton and requires fewer chemicals to achieve the same cleaning result.
When a hotel's swimming pool water tests show pH below 7.2, what is the likely effect on guests?
Answer: Eye and skin irritation due to water being too acidic
Pool water with pH below 7.2 is acidic, causing eye and skin irritation for swimmers and accelerating corrosion of pool equipment.