Housekeeping & Facilities Management Flashcards
7 cards from real CHA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Housekeeping & Facilities Management flashcards as text
A facilities manager notices condensation forming on interior walls during winter. What is the most likely cause?
Answer: Inadequate building insulation or vapor barrier failure
Condensation on interior walls typically indicates insufficient insulation or a failed vapor barrier allowing warm moist air to meet cold surfaces.
What is 'green' or sustainable housekeeping's primary goal regarding linen reuse programs?
Answer: Decrease water, energy, and chemical consumption while maintaining guest satisfaction
Linen reuse programs primarily aim to reduce environmental impact by lowering water, energy, and chemical usage while still meeting guest expectations.
What does 'turndown service' in a hotel typically involve?
Answer: Preparing the room for sleep by turning back the bedding and adding amenities
Turndown service is an evening ritual involving turning back bedding, dimming lights, placing chocolates, and preparing the room for sleep.
Which type of floor finish is specifically designed to provide 'wet look' shine and is commonly used in hotel lobbies?
Answer: High-solids acrylic floor finish
High-solids acrylic floor finishes create the glossy 'wet look' appearance commonly seen on hotel lobby hard floors.
In hotel facilities management, what is a 'guestroom inspection checklist' primarily used for?
Answer: Ensuring every room meets established cleanliness and maintenance standards before guest occupancy
Inspection checklists ensure rooms meet the property's quality standards consistently before they are released to the front desk as ready for occupancy.
What is the recommended dilution ratio practice for housekeeping chemical dispensing systems?
Answer: Use manufacturer-specified dilution ratios via calibrated dispensing systems
Calibrated dispensing systems ensure consistent, manufacturer-recommended dilution ratios for safety, efficacy, and cost control.
A hotel's facilities manager wants to reduce energy consumption. Which action would have the GREATEST impact on HVAC energy costs?
Answer: Installing occupancy-based HVAC controls or smart thermostats in guestrooms
HVAC accounts for 40-60% of a hotel's energy use, and occupancy-based controls that reduce conditioning in unoccupied rooms yield the greatest savings.