Housekeeping & Facilities Management Flashcards
7 cards from real CHA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Housekeeping & Facilities Management flashcards as text
When a guest reports a 'Do Not Disturb' sign has been on a door for over 24 hours, what is the most appropriate first action?
Answer: Contact the front desk to attempt to reach the guest by phone
The standard protocol is to first attempt contact by phone before any physical wellness check to respect guest privacy while ensuring safety.
Which cleaning chemical should NEVER be mixed with bleach because it produces toxic chloramine gas?
Answer: Ammonia-based cleaners
Mixing bleach with ammonia-based cleaners produces toxic chloramine vapors, which can cause serious respiratory harm.
In a hotel, what does the term 'par level' refer to in housekeeping linen management?
Answer: The number of linen sets needed to support one full day of operations
Par level is the quantity of each linen item required to outfit all rooms once, used as a baseline for inventory management.
Which type of preventive maintenance schedule is BEST for tracking HVAC filter replacements in a hotel?
Answer: Time-based preventive maintenance calendar
Time-based preventive maintenance calendars schedule recurring tasks like filter replacements at fixed intervals before failures occur.
A housekeeper discovers a guest's laptop left behind after checkout. What is the correct procedure?
Answer: Log it in the lost and found system and secure it immediately
Lost and found procedures require all items to be logged with date, room number, and description, then secured in a designated area.
What is the primary purpose of a Material Safety Data Sheet (MSDS/SDS) in housekeeping operations?
Answer: To provide safety, handling, and hazard information for chemical products
Safety Data Sheets provide essential information about chemical hazards, safe handling, PPE requirements, and emergency procedures.
Which productivity metric is most commonly used to measure housekeeping room attendant efficiency?
Answer: Number of rooms cleaned per shift (rooms per shift)
Rooms per shift is the standard housekeeping productivity benchmark, typically ranging from 14-16 rooms per 8-hour shift.