Technology & Operations Management Flashcards
6 cards from real CHA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Technology & Operations Management flashcards as text
A hotel's point-of-sale system in food and beverage operations is PRIMARILY used to:
Answer: Record, process, and report on all food and beverage transactions at the point of purchase
The POS system is the transaction engine for food and beverage: recording orders, processing payments, and generating sales reports for cost control and revenue management.
Which cybersecurity threat is MOST prevalent in hotel environments involving guest Wi-Fi networks?
Answer: Man-in-the-middle attacks where hackers intercept data transmitted over unsecured guest Wi-Fi networks
Unsecured or shared Wi-Fi networks in hotel lobbies and rooms are prime vectors for man-in-the-middle attacks targeting guests' transmitted data.
A hotel deploying AI-powered chatbots for guest service is PRIMARILY trying to achieve:
Answer: Provide 24/7 instant responses to common guest inquiries, freeing staff for complex service interactions
AI chatbots handle high-volume routine inquiries around the clock, enabling staff to focus on complex, high-value service interactions.
In hotel operations, the interface between the PMS and door lock system means:
Answer: The PMS automatically programs guestroom key cards during check-in with the correct room assignment and stay dates
The PMS-door lock interface enables automatic key encoding at check-in — eliminating manual programming and ensuring keys are coded for exactly the guest's room and stay period.
A hotel implementing a revenue management culture ensures that:
Answer: All relevant departments including sales, front office, food and beverage, and marketing understand revenue management principles and align their decisions with RevPAR optimization
A revenue management culture embeds RevPAR thinking across all departments — ensuring sales, operations, and marketing decisions support overall revenue optimization.
A hotel's total cost of ownership analysis for a new PMS should include:
Answer: All costs over the system's lifecycle including licensing, implementation, training, integration, maintenance, support, and eventual replacement
Total cost of ownership captures all lifecycle costs — not just purchase price — to enable accurate comparison between competing systems and inform capital budgeting decisions.