Human Resources in Hospitality Flashcards
6 cards from real CHA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Human Resources in Hospitality flashcards as text
Under the Americans with Disabilities Act, a hotel is required to:
Answer: Provide reasonable accommodations for qualified individuals with disabilities unless it creates undue hardship
The ADA requires reasonable accommodation — adjusting the work environment or job duties — unless doing so would impose undue hardship on the employer.
Progressive discipline in hotel HR management typically follows which sequence?
Answer: Verbal warning, then written warning, then suspension if warranted, then termination
Progressive discipline escalates from less severe to more severe consequences, giving employees opportunity to correct behavior at each stage.
The primary purpose of conducting exit interviews with departing hotel employees is to:
Answer: Gather candid feedback about working conditions, management, and reasons for departure to improve retention
Exit interviews provide valuable data on why employees leave, enabling management to identify patterns and address systemic retention issues.
A hotel GM needs to reduce labor costs by 8% without eliminating permanent positions. Which approach is MOST appropriate?
Answer: Optimize scheduling through demand-based staffing, cross-training, and reducing overtime
Demand-based scheduling and cross-training maximize labor efficiency while preserving the workforce — sustainable cost control without legal risk.
A hotel implements a tip pooling arrangement in its restaurant. Under U.S. federal law, tip pools may include:
Answer: Back-of-house employees such as cooks and dishwashers if the employer pays full minimum wage without taking a tip credit
The 2018 FLSA amendment allows employers who pay full minimum wage to include back-of-house employees in tip pools, but managers are always excluded.
A hotel's training needs assessment is BEST conducted by:
Answer: Analyzing performance gaps, guest feedback, quality scores, and industry standards to identify specific skill deficiencies
A training needs assessment identifies specific, evidence-based gaps between current and desired performance, ensuring training investments address real operational needs.