CBA Client Relations & Event Consultation Flashcards
6 cards from real CBA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CBA Client Relations & Event Consultation flashcards as text
A client requests a balloon centerpiece for an outdoor summer wedding in direct sunlight. What should the CBA advise?
Answer: Warn the client that direct sun and heat accelerate balloon oxidation and popping, and suggest shade placement or alternative materials
Direct sunlight and high temperatures significantly reduce balloon longevity, so clients must be advised of placement risks and alternatives.
Which approach is MOST effective when a client has an unrealistic budget for their desired balloon design?
Answer: Present scaled-down design options within their budget and explain the value difference
Presenting tiered design options within the client's budget preserves the relationship and provides a path to a mutually satisfying outcome.
What is the primary purpose of a site visit or venue walkthrough before a balloon installation event?
Answer: To assess ceiling height, anchor points, access routes, and environmental conditions affecting the installation
A site visit allows the CBA to identify structural, logistical, and environmental factors that impact design feasibility and installation planning.
How should a CBA handle a situation where a key balloon color or product is unavailable close to the event date?
Answer: Notify the client immediately, present alternative color/product options, and document the agreed substitution
Transparent communication about supply issues and documented substitution agreements protect both the artist and the client.
When photographing finished balloon work for marketing purposes at a private event, what should the CBA do first?
Answer: Obtain written or clear verbal permission from the client to use event photos for promotional purposes
Obtaining client consent before using event photos for marketing is both a professional courtesy and a legal best practice.
What is the most professional way to handle a client who requests last-minute additions the day of the event?
Answer: Assess feasibility, quote additional costs, and obtain approval before proceeding — ideally via written confirmation
Evaluating feasibility and securing approval before performing last-minute additions prevents billing disputes and ensures realistic client expectations.