CAA Case Management and Resource Navigation Flashcards
6 cards from real CAA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CAA Case Management and Resource Navigation flashcards as text
What is a community resource directory used for in case management?
Answer: Identifying local nonprofits, food banks, housing services, and other supports available to applicants
Community resource directories help assistants connect applicants with local wraparound supports that extend beyond what government programs alone can provide.
An applicant experiencing homelessness needs housing assistance but also has an urgent food need. What case management principle applies?
Answer: Use a 'whole-person' approach by addressing both immediate and underlying needs together
Whole-person or holistic case management addresses multiple interconnected needs simultaneously rather than treating them as isolated problems.
What does SNAP stand for in US federal benefits programs?
Answer: Supplemental Nutrition Assistance Program
SNAP (Supplemental Nutrition Assistance Program) is the primary federal food assistance program administered through state agencies.
When an applicant has a disability that affects their ability to complete forms, what must an Application Assistant offer?
Answer: Reasonable accommodations such as assistance with form completion or alternative formats under the ADA
The Americans with Disabilities Act (ADA) requires agencies to provide reasonable accommodations so people with disabilities can equally access public services.
What is the purpose of a case notes entry in a benefits file?
Answer: To provide a factual, objective record of contacts, actions taken, and next steps for the case
Case notes create an objective, contemporaneous record that supports continuity of service, accountability, and accurate decision-making.
Which of the following is the best example of culturally competent service delivery?
Answer: Adapting communication style and using appropriate language resources to respect each applicant's cultural context
Cultural competence requires assistants to recognize and respect diverse backgrounds, adjusting their approach to communicate effectively and respectfully.