Certified Agile Service Manager Agile Manifesto and Principles 3 — Questions and Answers
Question 1: According to the first Agile principle, what is the highest priority in software (or service) delivery?
- Delivering all planned requirements on schedule
- Satisfying the customer through early and continuous delivery of valuable software (Correct answer)
- Maintaining comprehensive project documentation
- Achieving zero defects before release
Correct answer: Satisfying the customer through early and continuous delivery of valuable software
The first principle states the highest priority is to satisfy the customer through early and continuous delivery of valuable software.
Question 2: The second Agile principle frames welcoming late-stage changes as beneficial specifically because they:
- Allow teams to reprioritize work freely
- Harness change for the customer's competitive advantage (Correct answer)
- Make the development process more flexible for developers
- Reduce the cost of rework discovered later
Correct answer: Harness change for the customer's competitive advantage
The second principle frames welcoming late changes as harnessing them for the customer's competitive advantage.
Question 3: How frequently should working software be delivered, according to the third Agile principle?
- Once per quarter at major release milestones
- Annually during planned maintenance windows
- Frequently, from a couple of weeks to a couple of months (Correct answer)
- Only when fully tested and signed off by the customer
Correct answer: Frequently, from a couple of weeks to a couple of months
The third principle states working software should be delivered frequently, from weeks to months, with a preference for shorter timescales.
Question 4: The fourth Agile principle states that business people and developers must work together:
- Weekly through formal status reports
- Daily throughout the project (Correct answer)
- At major milestones and sprint reviews
- Through a dedicated project manager liaison
Correct answer: Daily throughout the project
The fourth principle explicitly states business people and developers must work together daily throughout the project.
Question 5: According to the fifth Agile principle, how should you treat motivated individuals on a project?
- Manage them closely with daily task assignments and oversight
- Give them the environment and support they need, then trust them to get the job done (Correct answer)
- Assign them specialized roles with clearly defined boundaries
- Evaluate them regularly to maintain consistent performance standards
Correct answer: Give them the environment and support they need, then trust them to get the job done
The fifth principle says to build projects around motivated individuals, give them environment and support, and trust them to get the job done.
Question 6: According to the sixth Agile principle, what is the most efficient and effective method of conveying information to and within a development team?
- Detailed written documentation shared via a shared repository
- Formal weekly team meetings with recorded minutes
- Face-to-face conversation (Correct answer)
- Project management dashboards visible to all stakeholders
Correct answer: Face-to-face conversation
The sixth principle states face-to-face conversation is the most efficient and effective method of conveying information within a team.
Question 7: In CASM context, how does the second Agile principle (welcoming change) apply when a customer requests a major service scope change midproject?
- Reject it to protect the original agreed-upon scope
- Add it to the backlog for the next project phase
- Welcome it as a source of competitive advantage for the customer (Correct answer)
- Require a formal change advisory board approval before discussing it
Correct answer: Welcome it as a source of competitive advantage for the customer
The second principle says to welcome changing requirements even late in development as agile processes harness change for competitive advantage.
Certified Agile Service Manager Agile Manifesto and Principles 3
According to the first Agile principle, what is the highest priority in software (or service) delivery?