Trivia Flashcards
7 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Trivia flashcards as text
Which ITIL 4 guiding principle aligns most closely with the Agile value of 'responding to change over following a plan'?
Answer: Progress iteratively with feedback
ITIL 4's 'Progress iteratively with feedback' directly mirrors Agile's emphasis on adapting to change through iterative cycles.
In Agile Service Management, what is a 'value stream'?
Answer: The series of steps an organization takes to deliver a product or service to a customer
A value stream maps all the steps — value-adding and non-value-adding — required to deliver a service from request to fulfillment.
Which Agile ceremony is specifically designed to demonstrate completed work to stakeholders and gather their feedback?
Answer: Sprint Review
The Sprint Review is a collaborative session where the team demonstrates the increment and stakeholders provide feedback.
What does the acronym CASM stand for in the context of IT service certifications?
Answer: Certified Agile Service Manager
CASM stands for Certified Agile Service Manager, a certification offered by the ITSM Academy and similar bodies.
Which metric measures the average time from when a work item enters a team's queue until it is delivered?
Answer: Lead time
Lead time measures the total elapsed time from when a customer request enters the system to when it is delivered.
In Agile Service Management, which practice involves breaking large service improvements into smaller, manageable experiments?
Answer: Iterative improvement
Iterative improvement applies Agile's sprint-based approach to service enhancement, testing small changes before scaling them.
What is the primary purpose of a Definition of Done (DoD) in Agile teams?
Answer: To establish shared criteria that a work item must meet before being considered complete
The Definition of Done is a shared checklist ensuring all team members agree on what 'complete' means, maintaining quality consistency.