Trivia Flashcards
7 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Trivia flashcards as text
Which Agile framework uses a board with columns such as 'To Do,' 'In Progress,' and 'Done' to visualize workflow?
Answer: Kanban
Kanban uses a visual board to represent workflow stages and limit work in progress.
In the context of Agile Service Management, what does WIP stand for?
Answer: Work In Progress
WIP stands for Work In Progress, a key metric in Kanban that limits concurrent tasks to improve flow.
Which concept from Lean methodology focuses on eliminating activities that consume resources but add no value to the customer?
Answer: Muda
Muda is the Japanese term for waste — any activity that consumes resources without adding customer value.
What is the primary role of a Service Owner in Agile Service Management?
Answer: Accountable for the end-to-end delivery and quality of a specific service
A Service Owner is accountable for the overall quality, performance, and continuous improvement of a specific service.
In Scrum, what event provides an opportunity for the team to inspect and adapt their processes at the end of each sprint?
Answer: Sprint Retrospective
The Sprint Retrospective is held after the Sprint Review and focuses on improving the team's process, not the product.
Which of the following best describes the concept of 'shift-left' in Agile Service Management?
Answer: Resolving issues earlier in the process by empowering lower-tier support
Shift-left means resolving issues at the earliest possible point, often by empowering Tier 1 support with more knowledge and tools.
What term describes the practice of releasing small, frequent software updates to production rather than large, infrequent releases?
Answer: Continuous Delivery
Continuous Delivery is the practice of keeping software in a releasable state so small updates can be deployed frequently and safely.