Scrum for Service Management Flashcards
7 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Scrum for Service Management flashcards as text
In a Scrum-based service team, who is responsible for the self-organization of the Development Team's daily work?
Answer: The Development Team self-organizes and decides how to achieve the Sprint Goal
Scrum's self-organizing teams decide internally how to structure and execute their work to meet the Sprint Goal.
Which Scrum value is MOST critical when service team members disclose that a Sprint Goal is at risk?
Answer: Courage
Courage enables team members to transparently surface risks and difficult truths rather than hiding problems until it is too late.
A Certified Agile Service Manager wants to reduce the time between identifying a service improvement and delivering it. The Scrum mechanism BEST suited for this is:
Answer: Shortening Sprint length to increase delivery frequency
Shorter Sprints increase the frequency of inspect-and-adapt cycles, reducing the time-to-value for service improvements.
In Scrum for service management, the concept of 'timeboxing' ensures:
Answer: Events and Sprints have fixed durations that create rhythm and limit waste
Timeboxing creates a predictable cadence and prevents open-ended discussions or over-investment in any single activity.
When a major incident occurs mid-Sprint, a Scrum-aligned response is to:
Answer: Treat the incident as an impediment and involve the Product Owner in trade-off decisions
Incidents are impediments; the Scrum Master helps remove them while the Product Owner decides if Sprint scope needs to change.
Which metric would a Certified Agile Service Manager MOST likely use to demonstrate improvement in service delivery across Sprints?
Answer: Trend in cycle time for service requests over successive Sprints
Cycle time measures the elapsed time from request to delivery; a downward trend across Sprints shows continuous service improvement.
A service team has five members who are all working on independent tasks with no collaboration. This violates which Scrum principle?
Answer: Cross-functional teaming and collective ownership
Scrum teams are cross-functional and collectively own outcomes; siloed individual work undermines the collaboration Scrum requires.