Scrum for Service Management Flashcards
7 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Scrum for Service Management flashcards as text
In Scrum-based ITSM, which event provides the formal opportunity for stakeholders to inspect the service increment and give feedback?
Answer: Sprint Review
The Sprint Review is the inspect-and-adapt event where the team demonstrates the increment to stakeholders and collects feedback.
A Certified Agile Service Manager applies Scrum's empirical process control through which three pillars?
Answer: Transparency, Inspection, Adaptation
Scrum's empirical model rests on Transparency, Inspection, and Adaptation to manage uncertainty in complex work.
A service team finds that their Sprint Retrospective action items are never implemented. The BEST corrective action is to:
Answer: Add retrospective action items directly into the next Sprint Backlog
Converting action items into backlog entries gives them visibility, priority, and accountability within the normal Scrum flow.
In service management, 'technical debt' accrued during Sprints should be handled by:
Answer: Adding debt reduction stories to the Product Backlog for prioritization
Making technical debt visible in the backlog allows the Product Owner to prioritize it against other work based on business impact.
What is the recommended maximum duration for a Sprint in Scrum?
Answer: 1 month
Scrum prescribes Sprints of one month or less to limit risk and enable frequent inspection.
Which of the following BEST describes a 'Sprint Goal' in service management?
Answer: A single objective that gives the team focus and flexibility during the Sprint
The Sprint Goal is a short, meaningful objective that unifies the team's work and allows tactical flexibility in how it is achieved.
When integrating Scrum with ITIL, which ITIL practice maps most closely to Sprint Planning?
Answer: Capacity and Performance Management
Capacity and Performance Management ensures the team has sufficient resources, aligning with Sprint Planning's focus on what the team can deliver.