Kanban, Lean, and DevOps Flashcards
7 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Kanban, Lean, and DevOps flashcards as text
In Kanban, an 'expedite' class of service is typically reserved for:
Answer: Items with the highest financial or regulatory urgency that bypass normal WIP limits
Expedite items represent critical emergencies that justify bypassing normal WIP limits due to severe business impact.
Which Lean waste category best describes a software team holding detailed requirements documents that become outdated before development starts?
Answer: Overproduction
Creating detailed documents before they are needed is overproduction — producing more than what is currently required.
In DevOps, what is the primary role of 'Infrastructure as Code' (IaC)?
Answer: Managing and provisioning infrastructure through machine-readable configuration files
IaC treats infrastructure configuration as versioned code, enabling consistent, automated, and repeatable environment provisioning.
A team using Kanban wants to forecast when a specific item will be delivered. Which technique is most appropriate?
Answer: Monte Carlo simulation using historical throughput data
Monte Carlo simulation uses historical cycle time and throughput data to generate probabilistic delivery forecasts without estimation.
The Lean concept of 'Jidoka' (autonomation) in software development is best represented by:
Answer: Automated tests that halt the build pipeline when defects are detected
Jidoka means building in quality by stopping the process automatically when a problem occurs, mirrored in CI/CD by failing the pipeline on test failures.
In an Agile Service Management context, Kanban's 'pull system' means:
Answer: Team members select work based on current capacity rather than being assigned work
A pull system lets team members pull new work only when they have capacity, preventing overloading and protecting flow.
Which DevOps metric measures how quickly a team can restore service after a production failure?
Answer: Mean time to recovery (MTTR)
MTTR measures the average time from a failure occurring to service being fully restored, indicating operational resilience.