General Practice Flashcards
7 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 General Practice flashcards as text
Which role in a Scrum-based service team is responsible for maximizing the value of work produced by the development team?
Answer: Product Owner
The Product Owner owns the backlog and is accountable for prioritizing work to maximize delivered value.
A Certified Agile Service Manager wants to reduce lead time for a recurring service request. What is the FIRST step?
Answer: Map the current value stream to identify waste
Value stream mapping visualizes the current workflow and exposes waste and delays before any improvement action is taken.
Which ITIL practice aligns MOST closely with the Agile concept of rapid, small deployments?
Answer: Change Enablement
Change Enablement governs how changes are authorized and deployed, making it the closest ITIL practice to Agile's continuous deployment goals.
In a hybrid Agile/ITSM environment, how should a CAB (Change Advisory Board) be adapted to support Agile speed?
Answer: Pre-authorize standard changes and use lightweight approval for low-risk changes
Pre-authorizing standard changes and streamlining low-risk approvals reduces bottlenecks while maintaining governance for high-risk changes.
What is the MAIN benefit of using user stories in IT service management?
Answer: They capture service requirements from the customer's perspective
User stories frame requirements as customer needs and desired outcomes, keeping the team focused on value delivery.
A service team adopts a 'fail fast' mindset. What does this encourage?
Answer: Testing ideas quickly and learning from failures early before they become costly
Failing fast means running small experiments quickly so that failures surface early when they are cheap to fix and learn from.
Which of the following BEST describes an 'increment' in Agile Service Management?
Answer: A potentially deliverable piece of value produced at the end of a sprint
An increment is the sum of all sprint work completed, representing a potentially shippable improvement in product or service value.