General Practice Flashcards
7 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 General Practice flashcards as text
In Agile Service Management, what does a 'Definition of Done' primarily help a team achieve?
Answer: Ensure consistent quality and shared understanding of completion
A Definition of Done establishes shared quality criteria so the entire team agrees on what 'complete' means for any work item.
Which Agile practice encourages teams to regularly inspect their processes and adapt to improve performance?
Answer: Retrospective
Retrospectives are dedicated ceremonies for the team to reflect on their process and identify improvements.
In the context of CASM, what is the primary purpose of a service catalog?
Answer: Provide a structured list of IT services available to customers
A service catalog gives customers a clear, organized view of all available IT services and how to request them.
An Agile service team is struggling with too many urgent interruptions derailing sprint work. What is the BEST approach?
Answer: Create a dedicated capacity buffer for unplanned work each sprint
Reserving a capacity buffer each sprint allows the team to handle urgent work without disrupting committed sprint goals.
Which metric BEST measures the effectiveness of a Kanban-based service team?
Answer: Cycle time for completing work items
Cycle time measures how long it takes to complete a work item from start to finish, directly reflecting team throughput efficiency.
What does 'limiting WIP' in Kanban primarily prevent?
Answer: Too many items being worked on simultaneously, causing bottlenecks
WIP limits prevent context switching and bottlenecks by ensuring the team focuses on completing work before starting new items.
In Agile Service Management, 'continual improvement' is BEST described as:
Answer: An ongoing effort to enhance services, processes, and outcomes incrementally
Continual improvement is an embedded practice of making small, frequent enhancements based on feedback and measurement rather than periodic large overhauls.