Certified Agile Service Manager MCQ Flashcards
7 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Certified Agile Service Manager MCQ flashcards as text
Which Agile ceremony is most effective for aligning multiple service teams working on interdependent deliverables?
Answer: Scrum of Scrums
Scrum of Scrums is a scaled coordination meeting where representatives from each team synchronize on dependencies and impediments.
A service manager wants to reduce the lead time for standard change requests. Which Agile approach is most appropriate?
Answer: Automate pre-approved standard changes using a CI/CD pipeline
Automating pre-approved standard changes through CI/CD eliminates manual steps and dramatically reduces lead time.
What is the role of the Agile Service Manager during a sprint review?
Answer: Facilitating stakeholder feedback on completed service work
The sprint review is a collaborative session where stakeholders inspect completed work and provide feedback to inform future direction.
Which of the following best describes 'technical debt' in an IT service management context?
Answer: Shortcuts or deferred work that increase future maintenance burden
Technical debt represents deferred improvements or quick fixes that make future changes harder and more expensive.
An Agile service team's cumulative flow diagram shows a widening band for the 'In Progress' stage. What does this indicate?
Answer: Work is accumulating in progress, signaling a bottleneck
A widening 'In Progress' band in a cumulative flow diagram reveals that work is piling up and not flowing through to completion.
When applying Agile to problem management, what does a blameless post-mortem primarily achieve?
Answer: It creates a safe environment for learning and systemic improvement
Blameless post-mortems focus on systemic factors rather than individual fault, encouraging honest reporting and continuous learning.
Which Agile scaling framework is most commonly paired with ITSM for large enterprise service delivery?
Answer: Scaled Agile Framework (SAFe)
SAFe provides portfolio, program, and team-level Agile practices that align well with enterprise ITSM governance and service delivery structures.