FREE Certified Agile Service Manager Trivia Questions and Answers Flashcards
6 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 FREE Certified Agile Service Manager Trivia Questions and Answers flashcards as text
What is the concept of 'Minimum Viable Service' in Agile Service Management?
Answer: Launching a service with just enough features to satisfy early users and gather feedback
Minimum Viable Service means delivering a service with core features sufficient to collect user feedback for iterative improvement.
Which practice in Agile Service Management replaces traditional tiered escalation for incident resolution?
Answer: Intelligent swarming
Intelligent swarming replaces tiered escalation by routing incidents directly to knowledgeable team members for faster resolution.
What does 'shift left' mean in the context of Agile Service Management?
Answer: Moving problem-solving capabilities closer to the end user or first point of contact
Shift left means empowering frontline support or users themselves to resolve issues without escalation.
In Agile Service Management, what is the value of using cross-functional teams?
Answer: They reduce handoffs and accelerate end-to-end service delivery
Cross-functional teams bring diverse skills together, reducing handoffs and enabling faster service delivery.
Which Agile principle most directly supports continual service improvement?
Answer: Inspect and adapt at regular intervals
The inspect and adapt principle drives teams to regularly evaluate and improve their processes and services.
What distinguishes a service backlog from a traditional ITSM request queue?
Answer: A service backlog is prioritized by value and continuously refined
A service backlog is value-prioritized and regularly refined, unlike a traditional FIFO request queue.