FREE Certified Agile Service Manager Kanban, Lean, and DevOps Questions and Answers Flashcards
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Read the first 6 FREE Certified Agile Service Manager Kanban, Lean, and DevOps Questions and Answers flashcards as text
How does Value Stream Mapping (VSM) benefit an Agile Service Manager implementing Lean practices?
Answer: It provides a visual tool to identify waste and bottlenecks across the entire service delivery process
Value Stream Mapping visualizes the entire flow of work and information, making waste, delays, and bottlenecks visible for targeted improvement.
In a DevOps-enabled service management environment, what is the primary purpose of Infrastructure as Code (IaC)?
Answer: To ensure infrastructure provisioning is repeatable, version-controlled, and automated
Infrastructure as Code enables consistent, repeatable, and automated provisioning of infrastructure through version-controlled definition files.
Which metric is most aligned with Lean thinking when measuring the effectiveness of a Kanban-based service desk?
Answer: Average cycle time from request to resolution
Cycle time measures how long it takes for a work item to flow through the entire system, directly reflecting flow efficiency which is central to Lean thinking.
An Agile Service Manager is introducing DevOps practices to a traditional ITSM team. Which approach best demonstrates the Lean concept of Kaizen?
Answer: Making small, incremental improvements to one process at a time based on team feedback
Kaizen emphasizes continuous, incremental improvement through small changes driven by the people doing the work, rather than large-scale transformations.
What role does a feedback loop play in connecting Kanban, Lean, and DevOps within service management?
Answer: It enables rapid detection of issues and continuous adaptation across all three methodologies
Feedback loops are fundamental to all three approaches, enabling teams to detect problems quickly, learn from outcomes, and continuously adapt their processes.
Which practice combines DevOps automation with Lean waste reduction to improve incident management?
Answer: Implementing auto-remediation scripts that detect and resolve known incident patterns automatically
Auto-remediation scripts combine DevOps automation principles with Lean waste reduction by eliminating manual handling of repetitive, known incident patterns.