Certified Agile Service Manager Agile and Scrum Fundamentals Questions and Answers Flashcards
6 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
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What is the recommended size for a Scrum Team, including the Scrum Master and Product Owner?
Answer: 10 or fewer members
The Scrum Guide recommends Scrum Teams of 10 or fewer members to maintain effective communication and collaboration.
In the context of Agile Service Management, what does the concept of 'swarming' refer to?
Answer: Multiple team members collaborating simultaneously on a high-priority issue
Swarming involves multiple team members working together on an issue at the same time to resolve it faster, replacing traditional tiered escalation.
Which Scrum artifact provides transparency into the work remaining to achieve the Sprint Goal?
Answer: Sprint Backlog
The Sprint Backlog contains the Sprint Goal, selected Product Backlog items, and the plan for delivering them, making remaining work visible.
What is the primary purpose of the Sprint Retrospective in an Agile service environment?
Answer: To inspect and adapt the team's processes and interactions
The Sprint Retrospective focuses on inspecting how the Sprint went regarding people, interactions, processes, and tools, then identifying improvements.
How does the Agile principle of 'responding to change over following a plan' apply to IT service management?
Answer: Service teams should adapt quickly to shifting customer needs and incidents rather than rigidly following predefined processes
Agile service management values adaptability, meaning teams adjust their approach based on real-time feedback and changing customer requirements while still maintaining appropriate governance.
What distinguishes a Scrum Master's role from a traditional project manager in service management?
Answer: The Scrum Master serves as the team's leader who removes impediments and coaches Agile practices
The Scrum Master is a servant-leader who facilitates Scrum events, removes impediments, and coaches the team on Agile principles rather than directing work.